Call Centre

Query is being sent to the call center

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Query is received by our call center

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Process Query and resolve issues

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The PERX™ Call Centre Module is a feature rich industry standard call centre application(query categorization, escalation parameters, data recording, real-time issue resolution updates, etc)  that allows your Call Centre Agents respond to & manage customer enquiries in real-time – Profile edits, Redemption Requests, Queries, Complaints, Information requests and lots more.  This module can also be enabled for your in-branch/store customer service personnel.

PerX™ is an enterprise level customer loyalty management solution enabling companies to create & manage acquisition, retention, growth, frequency & transaction based customer loyalty strategies. Deployed either as a Cloud-Based or On-Premise solution, PerX™ offers a secure multi-currency multi-partner loyalty & rewards management solution.

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